Privacy Policy

Introduction

Shiv Shakti Cabs & Travellers respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies to information collected through this website, booking enquiry forms, phone calls, email, WhatsApp enquiries and other direct communications relating to our cab, traveller, airport transfer, tour and outstation services.

Information We May Collect

When you contact us or request a cab quote, we may collect information needed to understand and manage your travel enquiry.

• Name and contact details
• Phone number and email address
• Pickup location and destination
• Journey date and travel schedule
• Passenger count and vehicle preference
• Additional trip or enquiry details

When you browse the website, certain technical information may also be collected automatically, such as IP address, browser type, device information, referring page, pages visited and general website usage data.

How We Use Your Information

We may use information submitted to us for purposes connected with providing and improving our services, including:

• Responding to cab booking, vehicle, route and tour enquiries.
• Recommending a suitable vehicle based on route and passenger requirements.
• Providing fare information and confirming journey details.
• Contacting you about a booking, change, pickup or service-related matter.
• Maintaining website security, measuring website performance and improving user experience.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site and measure website performance. Analytics services may receive technical information such as device type, browser, approximate location based on IP address, pages viewed and interaction data. You can control or delete cookies through your browser settings, although disabling some cookies may affect website functionality.

WhatsApp, Phone and Third-Party Platforms

If you contact us through WhatsApp, phone, email, maps, social media or another third-party platform, your interaction may also be subject to that provider's privacy practices and terms. We recommend reviewing the privacy information provided by those services.

When Information May Be Shared

We do not sell personal information. Information may be shared only when reasonably necessary to arrange or operate your requested journey, work with drivers or service providers involved in the booking, operate and secure our website, comply with legal obligations, respond to lawful requests or protect our rights and users.

Data Retention

We keep personal information only for as long as reasonably required for booking administration, customer communication, record keeping, dispute handling, legal compliance and legitimate business purposes. Retention periods may vary depending on the type of information and the reason it was collected.

Information Security

We take reasonable steps to protect information from unauthorised access, misuse, loss, alteration or disclosure. However, no internet transmission, messaging platform or electronic storage method can be guaranteed to be completely secure.

Your Choices and Requests

You may contact us to ask about personal information you have provided, request correction of inaccurate details or ask us to delete information where we no longer need to retain it for legitimate business, contractual or legal purposes.

Information About Children

Our website and online enquiry services are intended for adults arranging travel. Where a journey includes children, the booking and personal information relating to that journey should be provided by a parent, guardian or responsible adult.

External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, content or practices of websites operated by other organisations.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, legal requirements or services change. The latest version will be published on this page with an updated date.